Profile Expertise Experience Projects Get in Touch
Available for Senior Roles

Digital Experience Lead
Technical Operations
Web & Cloud · Maritime & Hospitality

20+ years bridging AV-IT, technical operations, digital experience and cloud-based web development.

Across cruise, hospitality and international operations.

Managed digital ecosystems for 4,000+ guests · Led multicultural teams in premium international environments
View Experience View Projects
20+
Years
International
4,000+
Guests
Managed
30+
Team
Members Led
Professional Profile

Senior
Operations &
Technology
Leader

20+
Years
on field
4,000+
Guests
managed
30+
Team
members led
5+
Countries
operated in
Open to Opportunities

Senior professional with hands-on and leadership experience in cruise ships, hotels, resorts and luxury guest environments.

I have managed digital ecosystems for 4,000+ guests, coordinated technical teams, improved operational processes, and supported premium guest experiences across international companies.

My background combines operations, technology, customer experience and business efficiency — built over two decades in environments where systems cannot fail and standards cannot be compromised.

"Behind every seamless guest experience at sea, someone made sure everything worked. That was my role — and my standard."

MSC Cruises Celebrity Cruises Azamara Aroya Cruises Superyachts
Core Expertise

Four areas of
deep specialization

01
Digital Experience
  • Guest-facing digital ecosystems
  • IPTV, Wi-Fi & digital signage
  • Guest apps & digital touchpoints
  • Service continuity across platforms
  • Experience design for luxury environments
02
Technical Operations
  • IT systems & onboard technology
  • Infrastructure management
  • Troubleshooting & incident response
  • Vendor coordination
  • AV & entertainment systems
03
Web Development & Cloud
  • Full-stack web applications
  • Cloud infrastructure & deployment
  • Dashboards & process automation
  • API & systems integration
  • Digital product design
04
Operations & Leadership
  • Multicultural team management
  • KPI monitoring & reporting
  • Cross-department coordination
  • Scheduling & resource planning
  • Performance & service standards
Career Journey

20+ years,
one continuous evolution

Hospitality & Entertainment

Guest experience, entertainment management, team coordination.

→
Tourism Operations

Tour management, operational procedures, safety & compliance.

→
Cruise & Maritime

Entertainment and AV operations evolving into technical leadership on board.

→
Technical Operations

Systems, infrastructure and vendor coordination in luxury environments.

→
Digital Experience

Guest-facing digital ecosystems, multicultural team leadership, 24/7 operations.

→
Web & Cloud

Web development, cloud solutions and digital products built around real operational needs.

Selected Experience

20+ years across
international operations

Aroya Cruises
Digital Experience Lead · Digital Systems & Guest Technology · Jeddah · Dec 2024 – Dec 2025

Digital Experience Lead for a newbuild vessel (Saudi PIF). Built the Digital Department and digital infrastructure from scratch — Starlink connectivity, IPTV, Smart Cabin, digital signage and kiosk systems. Led the Digital Experience team, coordinated vendors including Deloitte and Getslash, managed 24/7 operations and commissioning.

MSC Cruises
Multimedia Technician · Shipboard (Splendida & Virtuosa) · Feb 2023 – Dec 2023

Created and managed content for digital signage, IPTV and video production across two vessels. Content scheduling on Liferay and Otalio platforms, guest-facing digital services.

MSC Cruises — Technical Manager
On Board (MSC Poesia) · May 2022 – Jan 2023

Technical Manager for MSC World Cruise and FIFA World Cup Qatar 2022. AV, broadcast, IPTV, lighting and stage systems. Team coordination and 24/7 operational readiness for live events in a large international environment.

Corporate Contractor · Royal Caribbean, Celebrity Cruises, Azamara
Amalfi Coast Cruise Terminal · Port of Salerno · Jun 2015 – Sep 2016

Ship supply and provisioning contractor at Port of Salerno. Coordination with shipping agents, vendors and shipboard staff across port operations.

MSC Cruises — Head Entertainment Technician
Sorrento · Oct 2008 – Oct 2014

Head Technician for all onboard entertainment operations across the MSC international fleet — theatre, audio, video, lighting and stage systems. Led the technical team, coordinated external companies for film shoots, corporate events and live productions.

Origins — Hospitality, Entertainment & Tourism Operations
DJ & Artistic Director (~8 years) · Tour Manager, Maiello Group, Caserta (~5 years, freelance)

Career origins in guest entertainment, tourism operations and resort entertainment management, including operational procedures, HACCP and workplace safety — the foundation of a career built on operations and guest experience.

Media Gallery →
Projects & Case Studies

From operational problems
to digital products

Proof of work, not services for sale — projects built to demonstrate analysis, architecture and development grounded in real operational experience.

Meridian guest experience platform
Case Study · Cruise Guest Experience
Meridian

Guest experience platform for cruise environments, focused on digital touchpoints and satisfaction measurement.

  • Problem Disconnected guest touchpoints on board
  • Approach Unified digital journey & feedback loop
  • Value Higher satisfaction, measurable service continuity
Open project →
ERP Laboratorio server fleet monitoring
Case Study · Server Fleet Monitoring
ERP Laboratorio

Monitoring and management system for a laboratory server fleet: inventory, real-time metrics, test logs, reporting and shift handover.

  • Problem No centralized view of lab server fleet status
  • Approach Real-time monitoring dashboard with logs & reporting
  • Value Faster handover, clearer visibility, fewer errors
Open project →
Nexus XPanel yacht control system
Case Study · Yacht Domotics
Nexus XPanel

Integrated control dashboard for superyacht systems, built in HTML and connected to a Crestron automation backend.

  • Problem Fragmented onboard systems, no unified control
  • Approach Custom HTML dashboard integrated with Crestron
  • Value Single interface for lighting, climate & systems control
Open project →
Certifications & Training

Continuous professional
development

✓
AI Product Masterclass Agile Development, Design Thinking & ChatGPT/AI Automation · Udemy
✓
Graphic Design Visual identity & digital content
✓
Full Stack Web Development FormaTemp · Jan 2023 – Feb 2025
✓
Crestron Certified DigitalMedia 4K Engineer AV control systems · All levels
✓
AWS Technical Essentials Cloud infrastructure fundamentals
✓
Maritime Certificates STCW & operational · Valid
References

Those who worked
with me tell it best

"During high-profile events such as the Formula 1 in Abu Dhabi, Carmine played a key role in the onboard activities, contributing creatively and effectively to marketing revenue strategies. His ability to perform under pressure and collaborate with multidisciplinary teams was crucial to the success of these operations."

Capt. Lauro Maresca Captain · MSC Virtuosa · 2023

"Carmine is one of the most professional people I've ever met. In addition to his technical experience he has the advantage of being an excellent team member, excellent motivator and leader for his team — and adapts to any environmental change and emergency."

Roberto Amitrano Captain · MSC Cruises · 2023

"I saw firsthand how he handled the digital operations on Aroya. It's a high stakes job where things can go wrong at any time, but Carmine always had a solution ready. Reliable, and just a great person to work with. Any cruise line or tech company would be lucky to have him."

Daniele Crociani 2nd Officer · Aroya Cruises · 2026

"Mr Carmine Dalise was my referent as head technician for all special activities organized on board — musical cruises, shootings, conferences. I have worked with Mr Dalise for 6 years. Serious, patient, pleasant, reactive and attentive. He is passionate about his job."

Angèle Curiel Event Manager · MSC Croisières France · 6 years

"His abilities quickly made him a go-to reference for everything the group's cruise ships needed at Italian ports. I was able to verify his efficiency firsthand, even in unconventional situations — meeting the most unusual requests, sometimes with minimal notice."

Paris Abate Shipping Agency Operations & Cruises GM · AMORUSO GIUSEPPE S.P.A.
MSC Cruises Celebrity Cruises Azamara Aroya Cruises Formula 1 Abu Dhabi
Open to Opportunities

Available for
the right role

Available for management and specialist opportunities in international environments where operational excellence and technical leadership matter.

Sectors of interest
  • Luxury Hotels & Resorts
  • Cruise Lines
  • Hospitality Groups
  • Technical Operations
  • Digital Guest Experience
  • International Roles
✉
carmine@cdalise.com
in
linkedin.com/in/carminedalise-digital

"20+ years of real operational experience, now applied to building the digital tools that solve the problems I used to face on the field."

Carmine D'Alise · Digital Experience Lead
Current status
Available · Open to interviews
Based in Italy · Available internationally
Response within 24 hours