Hospitality · Cruise · Tourism · Guest Experience
Guest Experience & Digital Solutions for Hospitality, Tourism, Cruise and Maritime Environments.
Digital Experience professional with 20+ years across hospitality, cruise, tourism and maritime environments. Focused on operational efficiency, guest experience improvement, digital workflows, content operations and process optimization — with strong technical expertise as a supporting foundation.
This draft reduces developer-centric language and reframes the portfolio around real-world operations, digital guest experience and maritime hospitality delivery.
I work at the intersection of hospitality operations, maritime environments and digital guest experience. My background combines cruise ship operations, onboard content ecosystems, guest-facing platforms, AV/IPTV delivery, digital signage, smart office solutions and cross-department coordination.
“Technical & Digital Operations Expert for Hospitality, Maritime and Guest Experience Environments.”
Experience narrative for MSC Cruises, AROYA Cruises and shipboard environments where technology, content and operations must work reliably for guests and crew.
Operational management of onboard IPTV platforms, guest-facing information, content updates, service validation and coordination between hotel, technical and entertainment teams.
Support for digital touchpoints such as kiosks, signage, cabin TV communication and service information designed to improve the guest journey onboard.
Coordination of maritime connectivity, AV distribution and digital infrastructure checks in operational environments where reliability and escalation discipline are essential.
Selected roles across cruise, hospitality, port operations and digital experience.
Digital Experience Lead for a newbuild vessel (Saudi PIF). Built the Digital Department and digital infrastructure from scratch — Starlink connectivity, IPTV, Smart Cabin, digital signage and kiosk systems. Led the Digital Experience team, coordinated vendors including Deloitte and Getslash, managed 24/7 operations and commissioning.
Created and managed content for digital signage, IPTV and video production across two vessels. Content scheduling on Liferay and Otalio platforms, guest-facing digital services.
Technical Manager for MSC World Cruise and FIFA World Cup Qatar 2022. AV, broadcast, IPTV, lighting and stage systems. Team coordination and 24/7 operational readiness for live events in a large international environment.
Ship supply and provisioning contractor at Port of Salerno. Coordination with shipping agents, vendors and shipboard staff across port operations.
Head Technician for all onboard entertainment operations across the MSC international fleet — theatre, audio, video, lighting and stage systems. Led the technical team, coordinated external companies for film shoots, corporate events and live productions.
Career origins in guest entertainment, tourism operations and resort entertainment management, including operational procedures, HACCP and workplace safety — the foundation of a career built on operations and guest experience.
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Smart meeting spaces and digital campaign assets for hospitality and event contexts.
AV systems, control endpoints and user-ready room standards — team collaboration environments.
Digital campaign assets, interface content and branded materials.
Full portfolio, innovation case studies and technical presentation — built from 20+ years of operational experience in Cruise & Hospitality.